Office Policies

Office Hours and Appointments
Do I stay with my child during the visit?
What about finances?
Our Office Policy Regarding Dental Insurance

Office Hours and Appointments

Our normal day begins at 8:00 a.m. and usually ends at 5:00 p.m., Monday - Thursday. Fridays are reserved for hospital surgery.

We make a sincere effort to honor your child's scheduled appointment time as we recognize the value of your time. Your promptness will greatly assist us in this effort. Occasionally, an injured child will need to be seen immediately. We ask for your patience should this occur. Your child's appointment is reserved especially for them. If you are unable to keep your appointment, please let us know as far in advance as possible so that we may fill the opening with a child who is waiting for an appointment. A broken appointment is a loss to everyone.

How are appointments scheduled?

The office attempts to schedule appointments at your convenience and when time is available. Preschool children should be seen in the morning because they are fresher and we can work more slowly with them for their comfort. School children with a lot of work to be done should be seen in the morning for the same reason. Dental appointments are an excused absence. Missing school can be kept to a minimum when regular dental care is continued.

Since appointed times are reserved exclusively for each patient we ask that you please notify our office 24 hours in advance of your scheduled appointment time if you are unable to keep your appointment. Another patient, who needs our care, could be scheduled if we have sufficient time to notify them. We realize that unexpected things can happen, but we ask for your assistance in this regard.

Do I stay with my child during the visit?

We ask that you allow your child to accompany our staff through the dental experience. We are all highly experienced in helping children overcome anxiety. Separation anxiety is not uncommon in children, so please try not to be concerned if your child exhibits some negative behavior. This is normal and will soon diminish. Studies and experience have shown that most children react more positively when permitted to experience the dental visit on their own and in an environment designed for children.

What about finances?

Payment for professional services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan which fits your timetable and budget, and gives your child the best possible care. We accept cash, personal checks, debit cards, Care Credit and most major credit cards.

Our Office Policy Regarding Dental Insurance

Various insurance plans cover 0-100% of your dental costs. Many treatments we recommend for your child may or may not be a covered benefit of your dental insurance policy. If a service is not covered it does not mean your child would not benefit from such recommended treatment. There is a wide variety of covered benefits even within the same carrier. Your coverage largely depends on what type of benefit package your employer has arranged with the insurance company. Although dental insurance is a contract between you and the insurance company, we will be glad to assist you in obtaining prompt maximum reimbursement from your dental plan. We do, however, ask for payment at the time services are rendered. Questions regarding your insurance coverage and benefits should be addressed to your insurance carrier.

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